IT Support Lead

• Lead, coach, and manage a team of IT Support Engineers.
• Oversee support queues, prioritize tickets, and ensure SLA compliance.
• Act as the escalation point for complex IT incidents and service requests.
• Manage IT assets, procurement, deployment, and decommissioning.
• Support onboarding/offboarding, MDM, identity management, and antivirus tools.
• Enhance documentation, automate workflows using AI, and improve knowledge management

Overview

• Industry - IT - INFORMATION TECHNOLOGY
• Functional Area - IT Software Maintenance / Operations / Support Services, IT Hardware Installation / Maintenance / Support
• Job Role - Technical Support Engineer
• Employment type - Full Time - Permanent
• Work Mode - Remote

Qualifications

• Any Graduate - Any Specialization
• Any Post Graduate - Any Specialization
• Any Doctorate - Any Specialization

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